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PetroMod 11 Service Pack 3
released on 22 July, 2010
For further information click here.

PetroMod User Meeting 2010
Invitation and registration now online, click here.

On July 26, PetroMod support moved completely to the SIS Support Portal. support@ies.de does not exist anymore.
For more information click here.

PetroMod 1D, 2D, 3D Training in Abu Dhabi, 26-30 Sep.10
For more information click here.

PetroMod plug-ins for Petrel now available on the SIS Support Portal
For more information click here.

PetroMod Documentation now available on the SIS Support Portal
For more information click here.

PetroMod Petrel Data Exchange Plug-in updated: 13 Apr. 2010
For further information click here.

PetroMod Express 2009.1
released on 16. Sep 2009
For further information click here.

PetroMod Training Courses: Enroll now!
For further information click here.

New publication:
Fundamentals of Basin and Petroleum Systems Modeling
For further information click here.

For ALL MEETINGS AND EVENTS, at which you could meet with PetroMod staff in the upcoming months
For further information click here.

Stanford University initiates Basin and Petroleum Systems Modeling Industrial Affiliates Program (BPSM)
For further information click here.


Newsletter

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Technical Support

On July 26, 2010, the old support email address had been shut off. Emails will are not  forwarded. Please use only the SIS Software Support gateway as explained below.

PetroMod SIS Software Support

Please enter all support requests into the Customer Care Center incident tracking system where you can submit a new request or view previous requests. You will receive email updates regarding the status of your request. Requests are solved by local experts. The Customer Care Center is accessed via the Support Portal.

Support Portal
.... online technical resources where you can:
  • View, track and submit support requests
  • Help yourself by searching the knowledge base
  • Exchange ideas in discussion forums
  • Download installation guides, release notes, user guides, and more


Support Portal Login (if already registered):
https://support.slb.com/default.aspx

Support Portal Registration (new members):
https://support.slb.com/Home/SISRegister/tabid/67/ctl/Register/Default.asp



Brochure about the Support Portal:
supp_portal_ps.pdf supp_portal_ps.pdf (585.44 KB 17.05.2010 15:40)

Information on PetroMod Support on the SIS Support Portal:
PetroMod_SIS_Software_Support_0510.pdf PetroMod_SIS_Software_Support_0510.pdf (90.60 KB 26.05.2010 11:31)


To Contact via Telephone
Call Germany at: +49-241-51586-10


We are currently working on setting up 24/7 support lines to assist you around the world during your working hours. Until this has been put in place please accept that technical support will only be provided during middle European office hours (8am - 4pm MET).



Additional Technical Support in Houston
For clients in the Houston area, direct technical support as well as training and services are available and can be contacted as follows:

Services and Technical Support
Attila Bartha
Tel: +1 - 713 - 689 - 6849
Fax: + 1 - 713 - 689 - 5500
Tel: +1 - 713 - 530 - 8270
Houston, TX

 
 Schlumberger Aachen Technology Center (AaTC)
Ritterstraße 23  52072 Aachen  Germany  Phone: +49-241-51586-10  Fax:+49-241-51586-90